Are you taking new patients?
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Yes. Dr. Corell asks that you see our naturopath or our nurse practitioner for the first visit, which is a thorough assessment. Often this visit leads to ordering certain tests. These test results will be reviewed in your second visit, which can be with Dr. Corell or, if you prefer, with the same practitioner you saw at your first visit. Thereafter, you are welcome to see Dr. Corell for any or some of your visits.
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Payments
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Our payment policy is cash, check or bankcard at the time of service, with the exception of Premera/Blue Cross if your contract provides the coverage for office visits.
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When are you open?
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The clinic opens at 8 am every weekday. We close on Monday, Tuesday and Thursday at 5 pm; on Wednesday at 7 pm and on Friday at 1:30 pm. The phones open at 8:30 am every weekday and close on Monday, Tuesday and Thursday at 4:30 pm; Wednesday at 6:30 pm and Friday at 1:00 pm. The clinic and the phones are also closed every first and third Wednesday from 3 to 4 pm for staff meetings.
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Insurance
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Each patient should check with his/her insurance carrier to determine eligibility and to clarify insurance coverage for each of the practitioners you see.
Most private insurance companies pay only a portion of the medical charges, and some will not cover services of a naturopath or dietitian.
Even though insurance is carried, the patient is responsible for the payment on the day of service. You will be reimbursed directly by your insurance company, with the exceptions in the first paragraph.
You will be expected to make payment on the day of service. Some secondary insurances are paying when you bill. Each one is different, so be sure to check with your own company.
If Medicare or D.S.H.S. is your primary insurance, you will need to sign a private contract with Dr. Corell. The contract states that you understand Dr. Corell has opted out of the Medicare and D.S.H.S. programs. This means we cannot bill Medicare or D.S.H.S., nor can you, for the services rendered from this office.
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Do most insurances cover your services?
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We are contracted with Premera Blue Cross. For all other insurance companies, you should check with your insurance to be sure of coverage and what percentage they may pay. Dr. Valley is a naturopath, so please check ahead of time to find out if your policy covers naturopathic care. Dr. Corell wants all of his patients to see either Dr. Valley or our nurse practitioner Fran Collins for their initial assessment visit. If your insurance does not cover naturopaths, you will want to see Fran for the first visit. You may choose either one. Both are exceptional practitioners, and your initial assessment will be in capable hands.
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Appointments
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In order to serve you better and keep the cost of medical care down, we have developed an efficient appointment system. However, our cost of providing care increases greatly when people fail to keep scheduled appointments or cancel at the last minute.
We make every effort to respect the time reserved for the people we serve and ask for the same courtesy in return.
Please help us control our costs by being on time for your appointment or giving us 48 hours notice if there is a need to cancel, or you will be charged the full price of the appointment you missed, and your insurance will not cover this fee.
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Do you take Medicare and Medicaid?
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No. Unfortunately, the excessive paperwork and phone time required for communicating with Medicare and Medicaid in order to get claims submitted and paid was such a drain on our resources that we were forced to give up these coverages. Patients with Medicare and Medicaid may sign a private contract with the clinic and receive care, but they are responsible for paying for services themselves.
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Supplements
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For our patients’ convenience, we do sell nutritional supplements and homeopathics, which are recommended by our healthcare providers.
If you chose to purchase from us, you need to be aware of our no return policy on opened and used products. We will, however, refund on unopened products if returned within 30 days of purchase date.
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Do you place reminder calls?
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Yes. We call you at the home number you provide, two business days before your appointment. If we reach a voice mail or answering machine, we leave a message. If we reach a person and you are not available, we can leave a message with them unless you have advised us otherwise. If there is no answer and no machine or voice mail, we are not usually able to place a second call, and you would not receive a reminder message.
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Emergencies
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Dr. Corell does not work with hospitalized patients but would be happy to assist you with specialty consultation. We may not be available for consultation after hours. In the event of an emergency, please utilize Deaconess or the emergency facility of your choice.
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Office Policies
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Appointments
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Supplements
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