|
| | ALERT for patients on Hormone Replacement Therapy:
Please be aware that as of August 1, 2010, all female patients that elect to have their Hormone Replacement Therapy prescribed through our office will be required to maintain their annual exams (pelvic/pap, breast exam, etc.) and mammograms directly through our office.
|
|
|
General FAQs
|
|
|
Are you taking new patients?
|
|
|
Yes. Dr. Corell asks that you see our naturopath or our nurse practitioner for the first visit, which is a thorough assessment. Often this visit leads to ordering certain tests. These test results will be reviewed in your second visit, which can be with Dr. Corell or, if you prefer, with the same practitioner you saw at your first visit. Thereafter, you are welcome to see Dr. Corell for any or some of your visits.
|
New Patient Forms for Download
please print and complete |
|
|
Please print and complete. There are three separate forms:
Click for Health History
Click for Health Screen
Click for Patient Information
These forms require the free Acrobat Reader to view and print.
You can download this application here
Please bring with you to your first office visit.
VERY IMPORTANT
If possible, please bring in one year’s worth of information that may be pertinent to your office visit.
This would include a list of your current medications and supplements, as well as any laboratory results and medical records that may be available.
This information will assist the providers in your evaluation and management, and help save time and money.
 THANK YOU VERY MUCH!
|
When are you open?
|
|
|
The clinic opens at 8 am every weekday. We close on Monday, Tuesday and Thursday at 5 pm; on Wednesday at 7 pm and on Friday at 1:30 pm. The phones open at 8:30 am every weekday and close on Monday, Tuesday and Thursday at 4:30 pm; Wednesday at 6:30 pm and Friday at 1:00 pm. The clinic and the phones are also closed every first and third Wednesday from 3 to 4 pm for staff meetings.
|
Do most insurances cover your services?
|
|
|
We are contracted with Premera Blue Cross. For all other insurance companies, you should check with your insurance to be sure of coverage and what percentage they may pay. Dr. Valley is a naturopath, so please check ahead of time to find out if your policy covers naturopathic care. Dr. Corell wants all of his patients to see either Dr. Valley or our nurse practitioner Fran Collins for their initial assessment visit. If your insurance does not cover naturopaths, you will want to see Fran for the first visit. You may choose either one. Both are exceptional practitioners, and your initial assessment will be in capable hands.
|
Do you take Medicare and Medicaid?
|
|
|
No. Unfortunately, the excessive paperwork and phone time required for communicating with Medicare and Medicaid in order to get claims submitted and paid was such a drain on our resources that we were forced to give up these coverages. Patients with Medicare and Medicaid may sign a private contract with the clinic and receive care, but they are responsible for paying for services themselves.
|
Do you place reminder calls?
|
|
|
Yes. We call you at the home number you provide, two business days before your appointment. If we reach a voice mail or answering machine, we leave a message. If we reach a person and you are not available, we can leave a message with them unless you have advised us otherwise. If there is no answer and no machine or voice mail, we are not usually able to place a second call, and you would not receive a reminder message.
|
What is your supplement return policy?
|
|
|
We accept returns of any unopened supplement within 30 days of purchase for credit on your account. If you’re a patient of IMA, and you don't tolerate a supplement we recommended, we'll accept its return.
|
What are your appointment cancellation policies?
|
|
|
Our cancellation policy is 48 hours notice. If we do not receive a 48-hour advance notice, a fee equal to the office visit will be charged. If we are not in the office, please leave your information on our answering machine 48 hours in advance. If the cancellation is due to an emergency or illness, it will be up to the provider as to whether to charge the fee or not. We do call you two days before your appointment to remind you of the visit.
|
Should I call the clinic for my prescription refills?
|
|
|
No. Unless you are requesting a change in your prescription, you need to call the pharmacy. If there is no authorization for a refill, they will fax the clinic and we will respond with authorization or an explanation of why it is refused. Please be aware of how much medication you have left and call for refills several days before you will need it. We need a minimum of 48 hours' notice for the process to result in a filled prescription ready to be picked up. Please aim for 72 hours' notice or more, for your benefit as well as ours.
|
Why didn't my insurance cover my recent PAP test?
|
|
|
PAP tests are recommended yearly, but insurance companies will not pay for them unless it has been at least one year and one day since the last test. We try to monitor this for our patients, but we cannot catch them all. Please call us and ask the date of your last PAP if you do not know, then schedule accordingly.
|
|
|
|
|
|
| |